Managed IT Services

IT Solutions at the Intersection of Customer Service and Innovation

More time to focus on your core business

We make it possible for you to have more time and money to focus on your core business while we focus on your IT to improve operations and cut expenses.  Stay up-to-date on technology, gain access to skills and address issues related to cost, quality of service and risk.  We remove the burden of IT and implement state of the art managed IT Services including but not limited to:

  • Staffing Resources
  • Software – production support and maintenance
  • Authentication
  • Systems management
  • Data backup and recovery
  • Data storage, warehouse and management
  • Network monitoring, management and security
  • Human Resources and Payroll

What to look for?

Not all Managed IT Providers are equal as their's a broad spectrum of IT Services and Providers.  In our experience, the most effective attributes to look for are below, which showcase our capabilities.

  • Industry Focus

A blueprint and solution that's tailored for your industry.

  • End-to-End Capabilities

Ability to take you through the entire Managed IT Journey—from planning and migration to culture change, management and optimization.

  • Ecosystem Reach and Relationships

Strong relationships with all four of the top hyperscale providers: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, Oracle-Netsuite, DELL EMC and Ingram Micro.

  • An Automated Approach

Best practices in a suite of tools, automated capabilities, and collaboration models that can handle migrations and ongoing management.

  • Innovation at Scale

A proven track record in, and sufficient resources for, delivering innovative IT solutions around the world.

  • Continuous Optimizations

Provides cost controls, governance and accountability that ensure you generate long-term benefit.

  • Mutual Trust

Offers a shared-risk relationship with pay-as-you-go pricing.

  • Global Delivery Network

Capacity to scale to migrate and manage complex, multi-vendor, global IT and cloud infrastructure.

Methodology Led Transformation (MLT)

Our proven methodology led transformation (MLT) process enables a robust and stabilized IT environment.  We start with a hybrid engagement model which combines both onshore and offshore components, creating greater cost effectiveness and 24/7/365 global support. Gradually phased approach to mobilization, enabling smooth transition of services to Service Level Agreements (SLA).  Leading into our multi-tier governance and reporting mechanisms ensuring performance measurement and outcomes in Kaizen - Continuous Improvement.

  • Phase 1 - Mobilization of Managed Services
  • Phase 2 - Services Set-up and transitioned
  • Phase 3 - Stabilization of Services

IT Logistics

Let us help you manage, plan, implement and control the flow of software, hardware and related IT services from the point of origin to the point of consumption by technology end users.  

  • Inventory
  • Asset Management
  • New Hire Imaging
  • New Hire Deployment (Software & Hardware)
  • Termination Equipment Return
  • E-waste (get your money back)
  • 24/7/365 Support

Optimized IT Service Supply Chain

We provide oversight and guidance to ensure projects are successfully executed on-time and within the assigned budget parameters.  We show you the way to manage the IT logistics support services in support of your requirements including but not limited to the following:

  • IT Project and Program Management
  • Program Control
  • Information Technology Acquisition and Integration Support Services
  • Program Outreach
  • System Engineering and CIO Support
  • Business Data Analytics
  • Market Research and Special Studies
  • Strategic/Tactical Support
  • Business Support

Contracting Options

Unlike most companies, we are unique in providing a variety and customized commercial contracting models for Managed IT Services.  We match your needs  with models such as pay per use, outcome-driven and fixed price approaches, aligning with your strategic goals, level of maturity and history with process transformation.